🔄 RETURN POLICY
Last Updated: January 2026
At James Barber Shop, we want you to feel confident and secure when making a purchase from us. We understand that purchasing barber furniture and professional equipment is an important investment, and we aim to ensure your satisfaction.
Please read this Return Policy carefully so you understand your rights, responsibilities, and the conditions under which returns are accepted. This policy is in addition to and does not affect your statutory rights under UK consumer law.
Return Timeframe
You may request a return within:
14 calendar days from the date you receive your item.
The 14-day return window begins on the day the item is delivered and confirmed by the shipping carrier.
After 14 calendar days have passed, we are unfortunately unable to accept returns or offer refunds, unless required by applicable law.
Requests made after the return window expires may be declined.
Conditions for Return Eligibility
To qualify for a return, all of the following conditions must be met:
The item must be unused
The item must be in original condition
The item must not show signs of installation, assembly, or wear
The item must be returned in its original packaging
All included accessories, tools, manuals, and components must be included
Proof of purchase (order number) must be provided
Items returned with missing parts or damaged packaging may be subject to partial refund or rejection.
Important Clarifications
“Unused” means:
Not installed
Not assembled (unless pre-assembled at delivery)
Not modified
Not altered in any way
Because many of our products are large furniture items, returning an assembled or used chair or workstation may significantly reduce its resale value. Therefore, used or improperly handled items may not qualify for return.
Inspection Process
All returned items undergo inspection upon arrival at our facility.
We reserve the right to:
Approve the return
Issue a partial refund if the item is not in full original condition
Reject the return if it does not meet eligibility requirements
Refund approval is subject to inspection results.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
Custom-made or personalized furniture
Special order items specifically sourced for a customer
Clearance or final sale items
Items marked as “Non-Returnable”
Gift cards
Items damaged due to customer misuse, negligence, or improper installation
If a product description indicates that an item is custom, made-to-order, or final sale, it cannot be returned once the order is confirmed.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless:
The wrong item was sent by James Barber Shop
The item arrived defective or damaged upon delivery (and reported within 48 hours)
Original shipping costs are non-refundable.
Important Note About Large Furniture Returns
Due to the size and weight of barber chairs, stations, and other furniture:
Return freight shipping costs may be significant.
Customers are responsible for arranging and paying for safe return shipping unless the return is due to our error.
Returned items must be securely packaged to avoid damage during transit.
If a returned product arrives damaged due to poor packaging by the customer, a partial refund or rejection may occur.
Damaged or Defective Items
If your item arrives damaged or defective:
You must:
Notify us within 48 hours of delivery
Provide clear photos of:
The damaged product
The outer packaging
The shipping label
Failure to report damage within 48 hours may result in denial of claim.
We will assess the issue and may:
Send replacement parts
Offer repair solutions
Arrange replacement
Issue refund where appropriate
How to Start a Return
To request a return, please contact us first.
Email: info@jamesbarbershop.shop
Phone Number: +44 7418611354
Your email must include:
Full name
Order number
Reason for return
Photos (if item is damaged or defective)
Do not send items back without written authorization.
Unauthorized returns may be refused and sent back at the customer’s expense.
If your return request is approved, we will provide return instructions, including the proper return address.
Important Return Guidelines
Returned items must be shipped within the timeframe provided after approval.
We recommend using a trackable shipping service for returns.
James Barber Shop is not responsible for returns lost or damaged in transit if arranged by the customer.
Keep your tracking number until your refund has been processed.
Right to Refuse Returns
We reserve the right to refuse returns that:
Do not meet eligibility criteria
Are sent without approval
Show signs of use, damage, or modification
Are returned outside the 14-day window
Our goal is to ensure fairness while protecting product integrity.
Your Statutory Rights
Nothing in this Return Policy affects your statutory rights under UK consumer law. For more information about your rights, you can visit the Citizens Advice website at www.citizensadvice.org.uk or the UK Government website at www.gov.uk.