🔄 RETURN POLICY
Last Updated: January 2026
At James Barber Shop, we want you to feel confident and secure when making a purchase from us. We understand that purchasing barber furniture and professional equipment is an important investment, and we aim to ensure your satisfaction.
Please read this Return Policy carefully so you understand your rights, responsibilities, and the conditions under which returns are accepted. This policy is in addition to and does not affect your statutory rights under UK consumer law.
Return Timeframe
Our Return Window: 28 Days from Delivery
At James Barber Shop our total return window is 28 days from the date of delivery. This applies to all return types including change of mind returns, faulty items, damaged goods, and incorrect items received.
The 28 day window works as follows:
- Step 1 — Notify us within 14 days: You must contact us within 14 calendar days from the date of delivery to notify us of your intention to return
- Step 2 — Send item back within 14 days: Once your return request has been reviewed and approved you have a further 14 days to send the item back to us
To initiate a return you must contact us within the first 14 days at info@jamesbarbershop.shop or by calling +44 7418611354.
Please note the following:
- Returns requested after the 14 day notification window may be declined
- Items must be dispatched back to us within 14 days of receiving return approval
- We recommend using a trackable shipping service to ensure safe return transit
- Do not send items back without written authorisation from our team
Conditions for Return Eligibility
To qualify for a return, all of the following conditions must be met:
Items must be returned in the same condition in which they were received, having only been opened and inspected. Items that show signs of use beyond reasonable inspection, installation, modification, or damage caused by the customer may not qualify for a full refund.
All included accessories, tools, manuals, and components must be included
Proof of purchase (order number) must be provided
Items returned with missing parts or damaged packaging may be subject to partial refund or rejection.
Important Clarifications
Customers have the right to open and inspect items upon delivery to assess whether they are suitable for their needs, in the same way they would in a physical store.
However, “unused” means the item has not been used beyond what is reasonably necessary for inspection. Specifically, an item will be considered used and may not qualify for a full return if it has been:
- Installed or fitted into a permanent space
- Fully assembled beyond what is necessary for basic inspection
- Modified or altered in any way
- Used to provide services to clients
- Damaged through handling beyond reasonable inspection
Important Note for Large Furniture Items: We understand that some of our products such as barber chairs, styling stations, and reception desks are large items that may require partial assembly to properly inspect. Opening packaging and conducting a reasonable inspection of these items will not affect your right to return. However, full installation, permanent assembly, or use of the item beyond inspection purposes will be considered use of the product and may affect your eligibility for a full refund.
If you are unsure whether your inspection of an item affects your right to return, please contact us before proceeding and our team will be happy to advise you.
Inspection Process
All returned items undergo inspection upon arrival at our facility.
We reserve the right to:
Approve the return
Issue a partial refund if the item is not in full original condition
Reject the return if it does not meet eligibility requirements
Refund approval is subject to inspection results.
Non-Returnable Items
While we want every customer to shop with confidence, certain items are exempt from our standard return policy. The following items are not eligible for return unless they arrive faulty, damaged, or not as described:
- Custom-made or personalised furniture — items made to your specific requirements or measurements
- Special order items — products specifically sourced or ordered on your behalf that are not part of our standard inventory
- Clearance or final sale items — products clearly marked as clearance or final sale at the time of purchase
- Items marked as “Non-Returnable” — products where this is clearly stated on the product page before purchase
- Gift cards — these are non-refundable once issued
- Items damaged through misuse — products damaged as a result of improper use, negligence, or improper installation after the customer’s reasonable inspection period, where the damage is not attributable to a manufacturing defect
Important Clarification: If a product listing clearly states that an item is custom-made, made-to-order, or a final sale item, it cannot be returned once the order has been confirmed, unless the item arrives faulty, damaged, or significantly different from how it was described on our website.
These exemptions are in accordance with the UK Consumer Contracts Regulations 2013, which permits businesses to exclude the right of return for custom and personalised goods. However, your statutory rights in relation to faulty or misdescribed goods remain fully protected under the Consumer Rights Act 2015 regardless of the above exemptions.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless:
The wrong item was sent by James Barber Shop
The item arrived defective or damaged upon delivery (and reported within 14 calendar days)
Original shipping costs are non-refundable.
Important Note About Large Furniture Returns
Due to the size and weight of barber chairs, stations, and other furniture:
Return freight shipping costs may be significant.
Customers are responsible for arranging and paying for safe return shipping unless the return is due to our error.
Returned items must be securely packaged to avoid damage during transit.
If a returned product arrives damaged due to poor packaging by the customer, a partial refund or rejection may occur.
By completing a purchase on our website, customers are informed and acknowledge that they are responsible for return shipping costs in the event of a change of mind return. This does not apply to items that are defective, damaged, or incorrectly sent.
Damaged or Defective Items
We take great care in packaging all products securely before dispatch. However, if your item arrives damaged, defective, or not as described, your rights are protected under the Consumer Rights Act 2015.
Reporting Damaged or Defective Items: If your item arrives damaged or defective, you must notify us within 14 calendar days of delivery. While we strongly encourage customers to inspect their items as soon as possible upon delivery and contact us promptly, we understand that damage or defects are not always immediately visible.
- To help us resolve your issue as quickly as possible, please provide the following when contacting us:
- Clear photos of the damaged or defective product
- Photos of the outer packaging
- Photos of the shipping label
- Your full name and order number
- A description of the fault or damage
How We Will Resolve Your Issue: Once we have assessed your claim we will work with you to find the most appropriate resolution, which may include:
- Sending replacement parts
- Offering a repair solution
- Arranging a full replacement
Issuing a full or partial refund where appropriate
We aim to respond to all damage and defect claims within 1–2 business days of receiving your notification.
After the 14 Day Window: If a fault becomes apparent after the initial 14 day notification period, you may still be entitled to a repair or replacement under your product warranty or your statutory rights under the Consumer Rights Act 2015, which provides protection against faulty goods for up to six years in the UK.
How to Start a Return
To request a return, please contact us first.
Email: info@jamesbarbershop.shop
Phone Number: +44 7418611354
Your email must include:
Full name
Order number
Reason for return
Photos (if item is damaged or defective)
Do not send items back without written authorization.
Unauthorized returns may be refused and sent back at the customer’s expense.
If your return request is approved, we will provide return instructions, including the proper return address.
Important Return Guidelines
Returned items must be shipped within the timeframe provided after approval.
We recommend using a trackable shipping service for returns.
James Barber Shop is not responsible for returns lost or damaged in transit if arranged by the customer.
Keep your tracking number until your refund has been processed.
Right to Refuse Returns
Your Statutory Rights
We reserve the right to refuse returns that:
Do not meet eligibility criteria
Are sent without approval
Show signs of use, damage, or modification
Are returned outside the 28-day return window
Our goal is to ensure fairness while protecting product integrity.
We will not refuse returns where the customer has exercised their legal right to inspect the item, provided the item has not been used beyond reasonable inspection, installed, or damaged through misuse.
Nothing in this Return Policy affects your statutory rights under UK consumer law. For more information about your rights, you can visit the Citizens Advice website at www.citizensadvice.org.uk or the UK Government website at www.gov.uk.