💰 REFUND POLICY
Last Updated: Jan 2026
At James Barber Shop, we aim to provide transparency and fairness in all transactions. This Refund Policy explains how and when refunds are issued, how long they take, and the circumstances under which a refund may be refused or reduced.
Please read this policy carefully before making a purchase.
When Are Refunds Issued?
Refunds may be issued under the following circumstances:
A return has been approved and received in acceptable condition
An item arrives damaged or defective and cannot be repaired or replaced
The wrong item was sent and replacement is not available
An order is cancelled before shipment
Refund approval is subject to inspection and verification.
Refund Eligibility Requirements
To qualify for a full refund:
The return must be requested within 14 calendar days of delivery
The item must meet all Return Policy conditions
The item must pass inspection after being returned
If the item does not meet the required conditions, we reserve the right to:
Issue a partial refund
Refuse the refund
Refund Process Timeline
Once we receive your returned item:
Inspection takes approximately 2–5 business days
You will receive email confirmation once your refund is approved
Refund processing begins immediately after approval
After processing:
Refunds typically appear within 5–10 business days
Processing time depends on your bank or payment provider
In some cases, financial institutions may take up to 14 business days to post the refund.
James Barber Shop does not control banking delays once a refund has been issued.
Method of Refund
Refunds are issued only to the original payment method used during checkout.
We cannot:
Send refunds to a different card
Change the payment destination
Issue refunds via cash or bank transfer if originally paid by card
If the original payment method is no longer active, please contact your bank or card issuer directly.
Shipping Costs and Refunds
Because James Barber Shop offers Free Worldwide Shipping, customers are not charged shipping fees at checkout.
However:
If a return is approved, return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Original shipping costs (even if included in our pricing) are non-refundable.
If a return qualifies due to our error or a confirmed defect, we may:
Cover return shipping
Provide replacement parts
Offer replacement of the item
Issue full refund where appropriate
Partial Refunds
Partial refunds may be issued in the following situations:
Item returned with missing parts or accessories
Item returned damaged due to improper packaging
Item shows signs of assembly or use
Return shipping damage caused by customer’s carrier
The refund amount will be adjusted based on the item’s condition and resale value.
Non-Refundable Situations
We cannot issue refunds for:
Custom-made or personalized furniture
Special order items
Clearance or final sale products
Items returned after 14 days
Products damaged due to misuse, negligence, or improper installation
These restrictions help us maintain fairness and pricing integrity.
Cancelled Orders
Orders may be cancelled:
Before shipment for a full refund
After shipment only once returned under the Return Policy
If an order has already been processed or prepared for dispatch, cancellation may not be possible.
Damaged or Defective Items
If your product arrives damaged or defective:
You must notify us within 48 hours of delivery and provide:
Clear photos of the damage
Photos of the packaging
Order number
Failure to report within 48 hours may result in denial of claim due to carrier policies.
If approved, we will determine the appropriate resolution, which may include:
Replacement parts
Full replacement
Partial refund
Full refund
Chargebacks & Payment Disputes
We encourage customers to contact us before initiating a chargeback with their bank.
Filing a chargeback without contacting us first may:
Delay your refund
Result in loss of eligibility under this policy
Trigger investigation procedures
We are committed to resolving issues quickly and fairly.
Contact Information
For refund inquiries, please contact:
Email: info@jamesbarbershop.shop
Include your:
Full name
Order number
Description of issue
We aim to respond within 24–48 business hours